Essential Questions to Ask When Hiring a Roofing Contractor

2. Can You Provide References from Recent Projects?

Ask for references from recent projects, ideally within the past few months:

• Recent References: Request contact information for recent clients and follow up with them to gauge their satisfaction with the work performed.
• Reviews and Testimonials: Look for online reviews and testimonials to supplement your research.

3. What is Your Experience with Insurance Claims?

Determine the contractor’s experience with handling insurance claims:

• Claim Process Knowledge: Ask if they understand the insurance claim process and can assist with necessary documentation and supplements.
• Previous Claims: Inquire about their history with similar insurance claims and how they’ve navigated challenges.

4. What Workmanship Warranty Do You Offer?

Understand the type of workmanship warranty provided:

• Warranty Duration: Look for a warranty of at least 10 years, with longer warranties being preferable.
• Coverage Details: Clarify what the warranty covers and any conditions that might void it.

5. Do You Use Subcontractors?

Find out if the contractor uses subcontractors and, if so, how they ensure quality:

• Subcontractor Management: Ask about the vetting process for subcontractors and how they monitor their work.
• Insurance and Licensing: Ensure subcontractors are also licensed, bonded, and insured.

6. What is Your Plan for Unforeseen Issues?

Discuss how the contractor handles unexpected problems that may arise during the project:

• Communication: Ensure they have a clear process for communicating issues as they arise.
• Problem-Solving: Ask for examples of how they’ve resolved unexpected challenges in the past.

7. How Will You Protect My Property?

Confirm the contractor has measures in place to protect your property during the roofing project:

• Property Protection: Inquire about their approach to protecting landscaping, windows, and other vulnerable areas.
• Cleanup Procedures: Ensure they have a thorough cleanup plan for after the work is completed.

8. What Timeline Can I Expect?

Understand the expected timeline for your roofing project:

• Start and Completion Dates: Ask for estimated start and completion dates.
• Weather Contingencies: Discuss how they handle weather-related delays.

9. Can You Provide a Detailed Written Estimate?

Request a detailed, written estimate for the project:

• Cost Breakdown: Ensure the estimate includes a comprehensive cost breakdown for materials, labor, and any additional fees.
• Payment Terms: Clarify payment terms and schedules.

10. What Materials Will You Use?

Discuss the materials the contractor plans to use:

• Material Quality: Ensure they use high-quality materials that meet your standards.
• Manufacturer Warranties: Ask about any manufacturer warranties that come with the materials.

11. Do You Have Any Certifications or Affiliations?

Inquire about any professional certifications or affiliations with industry organizations:

• Certifications: Look for certifications from reputable roofing manufacturers or trade organizations.
• Affiliations: Membership in industry associations can indicate a commitment to professionalism and ongoing education.

12. How Do You Handle Customer Complaints?

Understand the contractor’s process for handling customer complaints:

• Resolution Process: Ask how they address and resolve complaints or disputes.
• Satisfaction Guarantee: Inquire about any satisfaction guarantees or policies.